Privacy Policy
Last updated: October 10, 2025
At Shisa Inc., we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered solutions and services. This policy complies with Japanese privacy laws, including the Act on the Protection of Personal Information (APPI), and international data protection standards.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or sign up for our services
- Request information about our products or services
- Submit inquiries through our contact forms
- Subscribe to our newsletters or communications
- Participate in surveys or feedback requests
This information may include: name, email address, company name, phone number, job title, and any other information you choose to provide.
1.2 Usage Data
We automatically collect certain information when you use our services, including:
- API usage metrics and patterns
- Device information (browser type, operating system, IP address)
- Log data and analytics information
- Performance and error data
1.3 AI Training Data
For customers using our AI APIs and services, we may collect and process content data (text, audio) submitted through our APIs for service delivery. However, we do not use customer data to train our general AI models without explicit consent.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery and Improvement
- Providing, operating, and maintaining our AI services and APIs
- Processing API requests and delivering results
- Improving and optimizing our AI models and service performance
- Developing new features and products
2.2 Customer Support
- Responding to your inquiries and support requests
- Troubleshooting technical issues
- Providing customer assistance and guidance
2.3 Communication and Marketing
- Sending service updates and technical notifications
- Providing information about new features and products (with your consent)
- Sending newsletters and marketing materials (you can opt-out anytime)
2.4 Analytics and Research
- Analyzing usage patterns to improve our services
- Conducting research to advance AI technology
- Generating aggregated, anonymized statistics
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
4. Your Rights Under Japanese Privacy Laws
Under the Act on the Protection of Personal Information (APPI) and applicable Japanese privacy laws, you have the following rights:
Right to Access
Request disclosure of your personal information we hold
Right to Correction
Request correction of inaccurate or incomplete data
Right to Deletion
Request deletion of your personal information
Right to Suspension
Request suspension of use or provision to third parties
To exercise any of these rights, please contact us using the information provided at the end of this policy.
5. Data Retention Policies
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for a reasonable period after account closure for legal and business purposes
API Usage Data
Typically retained for 90 days for operational purposes, unless longer retention is required for billing or legal compliance
Customer Content
Processed data is generally not retained beyond the immediate processing period, except as specified in your service agreement
Marketing Communications
Retained until you opt-out or we determine they are no longer relevant
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response and breach notification procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Third-Party Services and Data Sharing
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our services (e.g., cloud hosting, analytics)
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission
8. International Data Transfers
Your information may be transferred to and processed in countries other than Japan. When we transfer personal data internationally, we ensure appropriate safeguards are in place in accordance with Japanese privacy laws, including the use of standard contractual clauses or other approved transfer mechanisms.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
11. Contact Us for Privacy Concerns
Privacy Questions or Concerns?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your rights under Japanese privacy laws, please contact us:
Email: contact@shisa.ai
Privacy Officer: Shisa Inc.
For general inquiries, please visit our Support page.