Terms & Conditions

1.1 Agreement to Terms

By creating an account, accessing our website, or using any of our services (including but not limited to our Translation API, TTS API, ASR API, and packaged products), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Business Use

Our services are designed primarily for business and commercial use. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1.3 Age Requirement

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. Our services are not intended for individuals under 18 years of age.

3.1 Account Creation

To access certain services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

3.2 API Keys and Authentication

API access requires authentication tokens or keys. You are responsible for keeping these credentials secure and must not share them with unauthorized parties. We are not liable for any losses resulting from unauthorized use of your API keys.

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

5.1 Subscription Plans

Our services are offered through various subscription tiers (Free, Starter, Pro, Business, Enterprise). Pricing is displayed on our website and may be updated with reasonable notice. Existing subscribers will be notified of price changes at least 30 days in advance.

5.2 Billing Cycle

Subscriptions are billed monthly or annually based on your selected plan. Billing occurs at the beginning of each cycle. Usage-based charges (overage fees) are billed in arrears.

5.3 Refund Policy

Subscription fees are generally non-refundable. If you cancel your subscription, you will retain access until the end of your current billing period. No refunds will be issued for partial months or unused credits, except as required by law or in cases of service failure on our part.

5.4 Credit Rollover (TTS API)

For Text-to-Speech API subscriptions, unused credits may roll over for up to 2 months with an active subscription. Credits expire upon subscription cancellation or after the rollover period.

5.5 Failed Payments

If payment fails, we will attempt to notify you and retry charging your payment method. Continued payment failure may result in service suspension or account termination. You remain responsible for any outstanding amounts owed.

6.1 Our Intellectual Property

All intellectual property rights in our services, including but not limited to:

• AI models, algorithms, and training methodologies
• Software, code, and APIs
• Trademarks, logos, and brand materials (including "Shisa Inc." and "Shisa.ai")
• Documentation, guides, and content
• Service architecture and design

These remain the exclusive property of Shisa Inc. Your use of our services does not grant you any ownership rights to our intellectual property.

6.2 Your Content

You retain all intellectual property rights to the content you submit through our services. By using our services, you grant us a limited license to process, store, and transmit your content solely to provide the services. We do not claim ownership of your content and will not use it to train our general AI models without your explicit consent.

6.3 Output and Results

You own the output generated by our services from your input data (e.g., translations, transcriptions, synthesized speech). However, you acknowledge that similar or identical outputs may be generated for other users submitting similar inputs, and we do not guarantee uniqueness of outputs.

6.4 Open Source Components

Some of our services may incorporate open-source software components. Such components are licensed under their respective open-source licenses. Our proprietary components and services remain subject to these Terms.

7.1 Service Availability

We strive to provide reliable, high-availability services. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance will be announced in advance when possible. Emergency maintenance may occur without notice.

7.2 Service Level Agreement (SLA)

SLA commitments are provided only to Business and Enterprise tier customers as specified in separate service agreements. Free and Starter tier users receive services on a best-effort basis without guaranteed uptime.

7.3 Disclaimer of Warranties

7.4 AI Content Disclaimer

9.1 Termination by You

You may terminate your account and these Terms at any time by canceling your subscription through your account dashboard or by contacting our support team. Termination is effective at the end of your current billing period.

9.2 Termination by Us

We may suspend or terminate your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees or fraudulent payment activity
• Illegal or harmful activities
• Extended period of inactivity (for free tier accounts)
• At our discretion if we cease offering services

9.3 Effect of Termination

9.4 Data Export

You are responsible for exporting any data you wish to retain before account termination. We may provide data export tools but are not obligated to retain your data after termination.

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

10.2 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Tokyo, Japan. You consent to the personal jurisdiction of such courts and waive any objection to venue therein.

10.4 Class Action Waiver

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Shisa Inc. regarding our services and supersede all prior agreements and understandings.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

12.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.

12.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, labor disputes, or failures of internet or telecommunications infrastructure.

12.6 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to international sanctions and are not listed on any government list of prohibited or restricted parties.

12.7 Language

These Terms may be provided in multiple languages for convenience. In the event of any conflict or inconsistency between translated versions, the English version shall prevail.